Aftersale Policies for Materials

Thank you for choosing our materials! We are committed to providing you with excellent after-sales service. Here are our terms for after-sales guarantees:


Quality Assurance:

We ensure that all materials meet quality standards at the time of dispatch. If you encounter any quality issues upon receiving the product, please contact our customer service immediately.

Shipping Damage:

If the materials are damaged during shipping, please take clear pictures or videos as soon as you receive the product and send them to our customer service team.

Replacement/Exchange/Refund: Upon receiving your request, we will review the provided evidence. Based on the situation, we will offer you the following options:

  • Resend the same materials.
  • Exchange for other materials, according to your preference.
  • Assist you in processing a refund if that is your choice.
Application Time: Please submit any after-sales requests within 7 days of receiving the product to ensure your rights.

     

    Contacting Customer Service:

    For assistance, please reach out to us via our customer service email or online chat, and we will respond as soon as possible.

    We look forward to providing you with an outstanding product and service experience!