Contact Us

Dear Honored Client,

For matters concerning your machinery, we respectfully request that you furnish us with video or photographic documentation of the issue at hand when reaching out to us. This practice will significantly aid our thorough evaluation process, ensuring the delivery of precise and efficient post-sales assistance. Your esteemed collaboration in this endeavor is deeply valued.

To expedite and streamline communication, please utilize the official email contacts listed below:

Customer Service Email:   service@creatorally.com

Business Inquiries Email:  pr@creatorally.com  

Media Cooperation Email: pr@creatorally.com  

R&D Department Email: support@creatorally.com

Business address

US： 338 West 36th Street, New York, NY, 10018

HK:   UNIT 710 7/F KAM TEEM IND BLDG 135 CONNAUGHT ROAD WEST ,SAI WAN, HK

TEL:  +1 (626)-539-7999

Working days: Mon - Fri 9:00 am to 18:00 pm (except on holidays and weekends).

Compensation Policy Guidelines

Quality Assurance & Compensation Reference

Compensation Type Specific Issue Description
Full Compensation Visible scratches Multiple obvious scratches affecting the appearance or usability of the final crafting projects
Significant defects Noticeable surface defects that impact the final crafting projects
Exposed wood core/base Peel or damage exposing the underlying wood layer
Warping / bulges Board surface is raised or warped, affecting flatness and usability
Large corner damage Corner damage larger than a thumbnail, affecting the final crafting projects
Partial / Negotiable Compensation Minor defects Small defects that do not affect the cutting area, but such defects account for a significant portion of the total boards in the order; compensation can be discussed with customer service
No Compensation Small corner chips Very minor corner chips, do not affect product use
Natural wood grain showing Natural grain of FSC-certified wood, does not affect product use
Slight warping Minor warping caused by transport or storage conditions, does not affect cutting or use