Thank you for choosing Creatorally! Whether you’re a DIY enthusiast or a small business owner, we know how important it is to receive your materials quickly and reliably. That’s why we work hard to offer fast shipping, secure packaging, and real-time tracking for every order.
Shipping Policy
1. Processing Time
- Order Processing: All orders are typically processed within 1-2 business days (excluding weekends and public holidays).
- Pre-Order Items: If your order contains pre-order products, the processing time may be extended. Please contact customer service for specific details.
Retail Customers (Standard Orders): After-sales requests must be submitted within 15 days of delivery.
Business Customers (B2B Orders): Orders with a purchase value above $350 USD, which are manually marked as B2B in our system, must submit after-sales requests within 7 days of delivery.
Requests submitted after these periods may not be accepted.
2. Shipping Options & Estimated Delivery Time
We offer standard shipping services, and delivery times may vary depending on the warehouse location & shipping address:
Note: The “Estimated Shipping Days” below apply only when the ordered products are in stock.
| SHIPPING FROM | ESTIMATED DELIVERY TIMESHIPPING METHOD | COSTDELIVERY TIME | SHIPPING FEE | DESTINATION |
|---|---|---|---|---|
| US Warehouse | Express Delivery | 3 - 10 Business Days | Free Shipping(FOR ORDER OVER USD35) | Only ship to USA |
| EU Warehouse | Express Delivery | 3 - 7 Business Days | Free Shipping(FOR ORDER OVER USD35) | Only ship to EU countries |
| Global | Yun Express / UBI / Others | 10 - 15 Business Days | Free Shipping(FOR ORDER OVER USD65.99) | Ship to USA 、EU & AU |
| Mexico Warehouse | Express Delivery | 3 - 7 Business Days | Free Shipping(FOR ORDER OVER USD35) | Only ship to Mexico |
| UK Warehouse | Express Delivery | 2 - 6 Business Days | Free Shipping(FOR ORDER OVER USD35) | Only ship to UK |
3. For digital products
Laser Cutting Files and LightBurn license key: delivery will be made via email within 24 hours (excluding weekends).
4. International Shipping
- Europe & North America: We offer shipping services to most European and North American countries. Specific shipping options and costs will be displayed at checkout.
- Other Regions: Creatorally may also provide shipping services to regions outside Europe and North America (e.g., Australia). Please contact us for more details.
- Duties & Taxes: Creatorally (the sender) will cover international package duties and taxes (if applicable).
5. Order Tracking
Tracking Method: Once customers’ orders are shipped, we the tracking number we provided in the notification email, customers can track their shipping routing information at: https://www.17track.net, or the official site of the courier.
6. Damaged or Lost Packages
Please refer to Creatorally’s After-Sales Policy for assistance.
7. Incorrect Address & Undeliverable Packages
Address Accuracy: Please double-check your shipping address before placing an order. If a package is undeliverable due to an incorrect address, the cost of re-shipping will be the customer’s responsibility.
8. Contact Us
If you have any questions about our shipping policy or need further assistance, please contact us at:
Email: service@creatorally.com
* All Delivery time is estimated and will be longer than expected due to customs clearance, invalid addresses, bad weather, and other reasons that may slow down the progress irresistibly.
