3. How Long Does it Take
In order to process your return in a timely manner, please include the packing slip, the order number, and the customer's name in the package.
If you return the order on your own, please contact customer support and provide the tracking number so we can track the shipping progress.
After we receive the returned product, it usually takes 3-10 business days for us to process the refund depending on different situations.
We will examine the condition of the product and, once approved, send you a confirmation email. The bank will then handle the rest of the refund process.
If you don't receive the refund for a long time after the confirmation email, please check with your bank.
Only approved returns requests are accepted.
Creatorally, at its sole discretion, reserves the right to refuse returns of any merchandise that does not meet the return requirements as outlined in the refund and return policy.
Creatorally will only accept returns to the address provided to you in your return confirmation email.
Creatorally will not accept any drop-off returns. All returns must be mailed.