Thank you for choosing Creatorally! Whether you’re a DIY enthusiast or a small business owner, we know how important it is to receive your materials quickly and reliably. That’s why we work hard to offer fast shipping, secure packaging, and real-time tracking for every order.
Shipping Policy
Einkaufsrichtlinien
- Order Processing: All orders are typically processed within 1-2 business days (excluding weekends and public holidays).
- Pre-Order Items: If your order contains pre-order products, the processing time may be extended. Please contact customer service for specific details.
Retail Customers (Standard Orders): After-sales requests must be submitted within 15 days of delivery.
Business Customers (B2B Orders): Orders with a purchase value above $350 USD, which are manually marked as B2B in our system, must submit after-sales requests within 7 days of delivery.
Requests submitted after these periods may not be accepted.
2. Shipping Options & Estimated Delivery Time
We offer standard shipping services, and delivery times may vary depending on the warehouse location & shipping address:
Note: The “Estimated Shipping Days” below apply only when the ordered products are in stock.
| VERSAND VON | VERSANDART | LIEFERZEIT | VERSANDKOSTEN | ZIEL |
|---|---|---|---|---|
| US-Lager | Expressversand | 3 - 5 Werktage | Kostenloser Versand | Versand nur in die USA |
| EU-Lager | Expressversand | 3 - 5 Werktage | Kostenloser Versand | Versand nur in EU-Länder |
| Lager in China | Yun Express / UBI / Others | 3 - 7 Werktage | Kostenloser Versand | EU & Nordamerika & Asien & AU |
| Lager in China | Yun Express / 4PX / Andere | 10 - 20 Werktage | Kostenloser Versand | EU & Nordamerika & Asien & AU |
| Lager in Mexiko | Expressversand | 3 - 5 Werktage | Kostenloser Versand | Versand nur nach Mexiko |
3. For digital products
Laser Cutting Files and LightBurn license key: delivery will be made via email within 24 hours (excluding weekends).
4. International Shipping
- Europe & North America: We offer shipping services to most European and North American countries. Specific shipping options and costs will be displayed at checkout.
- Other Regions: Creatorally may also provide shipping services to regions outside Europe and North America (e.g., Australia). Please contact us for more details.
- Duties & Taxes: Creatorally (the sender) will cover international package duties and taxes (if applicable).
5. Order Tracking
Tracking Method: Once customers’ orders are shipped, we the tracking number we provided in the notification email, customers can track their shipping routing information at: https://www.17track.net, or the official site of the courier.
6. Damaged or Lost Packages
Please refer to Creatorally’s After-Sales Policy for assistance.
7. Incorrect Address & Undeliverable Packages
Address Accuracy: Please double-check your shipping address before placing an order. If a package is undeliverable due to an incorrect address, the cost of re-shipping will be the customer’s responsibility.
8. Contact Us
If you have any questions about our shipping policy or need further assistance, please contact us at:
Email: service@creatorally.com
* Alle Lieferzeiten sind Schätzungen und können aufgrund von Zollabfertigung, ungültigen Adressen, schlechtem Wetter und anderen Gründen, die den Fortschritt unaufhaltsam verlangsamen können, länger als erwartet sein.
Für genauere Informationen wenden Sie sich bitte an unseren Kundenservice unter support@creatorally.com . Sobald die Bestellungen der Kunden versandt wurden, erhalten wir die Sendungsverfolgungsnummer, die wir in der Benachrichtigungs-E-Mail angegeben haben. Kunden können ihre Versandrouteninformationen unter https://www.17track.net oder auf der offiziellen Website des Kurierdienstes verfolgen.
