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Compensation Policy Guidelines

Quality Assurance & Compensation Reference

Compensation Type	Specific Issue	Description
Full Compensation	Visible scratches	Multiple obvious scratches affecting the appearance or usability of the final crafting projects
	Significant defects	Noticeable surface defects that impact the final crafting projects
	Exposed wood core/base	Peel or damage exposing the underlying wood layer
	Warping / bulges	Board surface is raised or warped, affecting flatness and usability
	Large corner damage	Corner damage larger than a thumbnail, affecting the final crafting projects
Partial / Negotiable Compensation	Minor defects	Small defects that do not affect the cutting area, but such defects account for a significant portion of the total boards in the order; compensation can be discussed with customer service
No Compensation	Small corner chips	Very minor corner chips, do not affect product use
	Natural wood grain showing	Natural grain of FSC-certified wood, does not affect product use
	Slight warping	Minor warping caused by transport or storage conditions, does not affect cutting or use