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Compensation Policy Guidelines

Quality Assurance & Compensation Reference

Compensation Type Specific Issue Description
Full Compensation Visible scratches Multiple obvious scratches affecting the appearance or usability of the final crafting projects
Significant defects Noticeable surface defects that impact the final crafting projects
Exposed wood core/base Peel or damage exposing the underlying wood layer
Warping / bulges Board surface is raised or warped, affecting flatness and usability
Large corner damage Corner damage larger than a thumbnail, affecting the final crafting projects
Partial / Negotiable Compensation Minor defects Small defects that do not affect the cutting area, but such defects account for a significant portion of the total boards in the order; compensation can be discussed with customer service
No Compensation Small corner chips Very minor corner chips, do not affect product use
Natural wood grain showing Natural grain of FSC-certified wood, does not affect product use
Slight warping Minor warping caused by transport or storage conditions, does not affect cutting or use