Aftersale Policies for Materials

Thank you for choosing our materials! We are committed to providing you with excellent after-sales service. Here are our terms for after-sales guarantees:


Quality Assurance:

We ensure that all materials meet quality standards at the time of dispatch. If you encounter any quality issues upon receiving the product, please contact our customer service immediately.

Shipping Damage:

If the materials are damaged during shipping, please take clear pictures or videos as soon as you receive the product and send them to our customer service team.

Replacement/Exchange/Refund: Upon receiving your request, we will review the provided evidence. Based on the situation, we will offer you the following options:

  • Resend the same materials.
  • Exchange for other materials, according to your preference.
  • Assist you in processing a refund if that is your choice.
Application Time: Please submit any after-sales requests within 7 days of receiving the product to ensure your rights.

     

    Contacting Customer Service:

    For assistance, please reach out to us via our customer service email or online chat, and we will respond as soon as possible.

    We look forward to providing you with an outstanding product and service experience!

    Compensation Policy Guidelines

    Quality Assurance & Compensation Reference

    Compensation Type Specific Issue Description
    Full Compensation Visible scratches Multiple obvious scratches affecting the appearance or usability of the final crafting projects
    Significant defects Noticeable surface defects that impact the final crafting projects
    Exposed wood core/base Peel or damage exposing the underlying wood layer
    Warping / bulges Board surface is raised or warped, affecting flatness and usability
    Large corner damage Corner damage larger than a thumbnail, affecting the final crafting projects
    Partial / Negotiable Compensation Minor defects Small defects that do not affect the cutting area, but such defects account for a significant portion of the total boards in the order; compensation can be discussed with customer service
    No Compensation Small corner chips Very minor corner chips, do not affect product use
    Natural wood grain showing Natural grain of FSC-certified wood, does not affect product use
    Slight warping Minor warping caused by transport or storage conditions, does not affect cutting or use