The most common cause for not cutting through is that your material isn't perfectly flat, so the laser is out of focus as it gets closer/further away from the material.

Wood, bamboo, cardboard, plastic, leather, PCB board, alumina, non-reflective plated and lacquered metal, 304 mirror stainless steel, glass, ceramic, cotton cloth, slate

cardboard, non-woven fabric, wood board, acrylic, some thin plastic sheets, sponge

One of the most common problems is that the engraving is not deep enough. This may be because the power of the laser beam is too low or because the focus is not set correctly. If you are having trouble getting a deep engraving, try adjusting the power or focus until you get the desired results.

The machines come with a 1-year limited warranty, which covers any defects in materials or workmanship. To claim the warranty, please contact our customer support team with proof of purchase, and we will assist you in the process.

To clean the machines, we have prepared a "How to" article for the detailed process, please go and check here.