Thank you for choosing Creatorally! Whether you’re a DIY enthusiast or a small business owner, we know how important it is to receive your materials quickly and reliably. That’s why we work hard to offer fast shipping, secure packaging, and real-time tracking for every order.
Shipping Policy
Política de compras
- Order Processing: All orders are typically processed within 1-2 business days (excluding weekends and public holidays).
- Pre-Order Items: If your order contains pre-order products, the processing time may be extended. Please contact customer service for specific details.
Retail Customers (Standard Orders): After-sales requests must be submitted within 15 days of delivery.
Business Customers (B2B Orders): Orders with a purchase value above $350 USD, which are manually marked as B2B in our system, must submit after-sales requests within 7 days of delivery.
Requests submitted after these periods may not be accepted.
2. Shipping Options & Estimated Delivery Time
We offer standard shipping services, and delivery times may vary depending on the warehouse location & shipping address:
Note: The “Estimated Shipping Days” below apply only when the ordered products are in stock.
| ENVIO DE | MÉTODO DE ENVIO | PRAZO DE ENTREGA | TAXA DE ENVIO | DESTINO |
|---|---|---|---|---|
| Armazém dos EUA | Entrega expressa | 3 a 5 dias úteis | Frete grátis | Enviamos somente para os EUA |
| Armazém da UE | Entrega expressa | 3 a 5 dias úteis | Frete grátis | Enviamos somente para países da UE |
| Armazém da China | Yun Express / UBI / Others | 3 a 7 dias úteis | Frete grátis | UE e América do Norte e Ásia e UA |
| Armazém da China | Yun Express / 4PX / Outros | 10 a 20 dias úteis | Frete grátis | UE e América do Norte e Ásia e UA |
| Armazém do México | Entrega expressa | 3 a 5 dias úteis | Frete grátis | Envio somente para o México |
3. For digital products
Laser Cutting Files and LightBurn license key: delivery will be made via email within 24 hours (excluding weekends).
4. International Shipping
- Europe & North America: We offer shipping services to most European and North American countries. Specific shipping options and costs will be displayed at checkout.
- Other Regions: Creatorally may also provide shipping services to regions outside Europe and North America (e.g., Australia). Please contact us for more details.
- Duties & Taxes: Creatorally (the sender) will cover international package duties and taxes (if applicable).
5. Order Tracking
Tracking Method: Once customers’ orders are shipped, we the tracking number we provided in the notification email, customers can track their shipping routing information at: https://www.17track.net, or the official site of the courier.
6. Damaged or Lost Packages
Please refer to Creatorally’s After-Sales Policy for assistance.
7. Incorrect Address & Undeliverable Packages
Address Accuracy: Please double-check your shipping address before placing an order. If a package is undeliverable due to an incorrect address, the cost of re-shipping will be the customer’s responsibility.
8. Contact Us
If you have any questions about our shipping policy or need further assistance, please contact us at:
Email: service@creatorally.com
* Todos os prazos de entrega são estimados e podem ser maiores que o esperado devido a desembaraço aduaneiro, endereços inválidos, mau tempo e outros motivos que podem atrasar o andamento de forma irresistível.
Entre em contato com nosso atendimento ao cliente pelo e-mail support@creatorally.com para obter informações mais precisas. Assim que os pedidos dos clientes forem enviados, receberemos o número de rastreamento fornecido no e-mail de notificação. Os clientes podem acompanhar as informações de roteamento de envio em: https://www.17track.net ou no site oficial da transportadora.
